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Careers

Current Openings

Please see below for our current list of job openings. If you are interested in applying, please email careers@tidel.com with your resume, and put the job title in the subject line. Alternatively, you can submit your resume by filling out the form to the right. 

Director of Call Center Operations

Tidel is a leading provider of cash management solutions that empower retail institutions across the globe to better manage their daily cash business, reduce risk, and increase profits. For over 40 years, customers have relied on Tidel to provide the most innovative and reliable solutions that help secure, optimize, and streamline their cash environment. For more information, please visit the company’s website at www.tidel.com.

Tidel is looking for a Director of Call Center Operations to join the service team.  The Director of Call Center Operations will oversee all aspects of the technical support and service department, including developing a team of professionals dedicated to delivering a remarkable customer experience.  This will be accomplished through effective leadership, achieving aggressive business goals, executing a proven data collections strategy, driving operational efficiencies, and developing a strong management team within the department.

Additionally, the Director of Call Center Operations will be responsible for developing, managing, and delivering periodic reports that communicate issues, trends, and customer feedback to the company on a weekly, monthly, and annual basis.

This position works with stakeholders in various departments to communicate technical customer needs with the goal of improving the customer experience.

Essential Job Responsibilities:

  • Lead and develop the management team to enhance performance by setting clear and accountable performance measures
  • Use customer insights and analytics to identify company improvements and develop recommendations to share with senior stakeholders
  • Identify, analyze, champion, and document strategic process improvements to ensure successful and efficient productivity
  • Identify new tools and technologies to enhance team productivity, and to better serve the customer
  • Empower and engage the entire team through coaching and development
  • Monitor contact volume trends and channels, identifying and developing process and performance improvements
  • Update senior management on a timely basis regarding existing trends and issues

Qualifications:

  • Over 10 years’ experience in a variety of customer service environments with at least 5 years in a leadership role
  • Ability to build and support a diverse culture to drive innovation and business results
  • Ability to prepare budgets, reports and data analyses
  • Strong operational experience in problem solving with demonstrated ability to innovate and achieve goals
  • Ability to work collaboratively with various parties in obtaining and achieving common goals; demonstrated experience in team building through collaboration and open communication
  • Possess excellent organization, communication and leadership skills to motivate and promote outstanding service in a team environment
  • Ability to derive, implement and execute new processes and procedures effectively
  • Strong interpersonal, organizational and follow-through skills
  • Highly flexible with a strong commitment to a deadline-oriented environment
  • Strong technical background to understand ways to optimize workflow and ensure relevant call center tools and systems meet business requirements, including ERP and telephony systems
  • Must be a self-starter, driven, assertive and have a positive attitude
  • Excellent verbal and written skills, including ability to write clearly, concisely, and logically
  • Ability to work well with all levels of management and staff
  • Strong understanding of customer service best practices, certification, real time and historical reporting metrics, call flow and workforce management, call routing strategy
  • Leadership and relationship development skills to effectively manage conflict situations
  • Ability to understand and translate financial implications for the business

This job description is not an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Tidel. We provide a competitive salary, medical, dental, vision and life insurance plans. In addition, we offer a 401(k) plan with company match. If you are interested and meet the requirements for this position, please apply. Tidel is an Equal Opportunity Employer, Minorities/Women/Veterans/Disabled and is committed to maintaining a drug-free workplace.

Education and / or Experience:
Bachelor’s degree preferred
Minimum 8 years’ experience leading and managing a top performing call center environment

Senior Product Manager

Tidel is seeking a Sr. Product Manager. The Sr. Product Manager will be responsible for the long-term profitable growth and life cycle management of assigned product categories. This individual will lead business case development for product development by working with key stakeholders to analyze market potential, business need and potential profitability. This role is responsible for execution of strategic direction, leading all facets of the product life cycle, product roadmap development and product strategies for assigned product categories. This individual uses their strong communication skills to develop and implement strategic plans, build relationships across the organization and work with sales and marketing to develop robust Go-To-Market strategies.

Duties and Responsibilities:

  • Manage complete the entire life cycle of the product line(s), from strategic planning through end-of-life strategies
  • Recommend strategic direction of products based on business and market analysis
  • Assess product opportunities through market research and customer feedback to develop market sizing, pricing, costing and ROI analysis
  • Develop global product strategies & roadmaps that align with business vision, customer needs and technology capabilities
  • Ensure that product strategies are cohesive, defining regions, target customers, channels, market criteria and revenue potential to drive project prioritization
  • Communicate and align product vision and strategy to all levels and functions within the organization
  • Understand customer needs and work with Engineering to develop performance requirements and set cost targets for current and future products
  • Support new product development projects, as well as cost reductions/end of life activities for existing products
  • Coordinate competitive analysis with sales and engineering and develop competitive and market positioning based on specific criteria and competitive benchmarking
  • Collaborate with Sales & Marketing to develop comprehensive go-to-market strategies for new product introductions
  • Be the product line subject matter expert; build comprehensive understanding of competitive product range, technologies, performance and cost
  • Work with sales & marketing to establish a product launch process for customers to maximize customer engagement and increase adoption rates
  • Continually improve the process for which we determine, develop and implement products to the market
  • Perform other duties as assigned

Qualifications:

  • Bachelor’s degree in related field or equivalent experience
  • Minimum 8 years’ experience in product management and/or development which includes budgeting, product strategy determination, market research, pricing analysis and/or product development
  • Experience working with tools and methodologies specific to product line management including developing unique value propositions, multi-generational plans and comprehensive global product strategies
  • Ability to understand business acumen and drivers to executive strategy with minimal direction
  • Excellent communication with outstanding verbal, written and visual skills, ability to influence all layers of the organization. Ability to design and articulate a vision and build consensus around it.
  • Excellent team builder and team player, attracts and inspires talent, promotes a culture of positive, energetic and high performing teams
  • Knowledge of ERP system, preferable Epicor preferred
  • Ability to learn new software as required – experience with product management software platforms a plus

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Tidel. We provide a competitive salary, medical, dental, vision and life insurance plans. In addition, we offer a 401(k) plan with company match. If you are interested and meet the requirements for this position, please apply. Tidel is an Equal Opportunity Employer, Minorities/Women/Veterans/Disabled and is committed to maintaining a drug-free workplace.

Billing Specialist

Tidel is a leading provider of cash management solutions that empower retail institutions across the globe to better manage their daily cash business, reduce risk, and increase profits. For over 40 years, customers have relied on Tidel to provide the most innovative and reliable solutions that help secure, optimize, and streamline their cash environment. For more information, please visit the company’s website at www.tidel.com.

Tidel is looking for a talented Billing Specialist to join the service team. The role will provide customer support through timely, accurate and effective processing of customer transactions and requests, in accordance with company policies and procedures.

Qualifications:

  • Prior customer service billing experience. Minimum of two (2) years.
  • Professional interaction with clients and vendors.
  • Knowledge of company policies and procedures.
  • Build positive working relationships with employees at all levels within the organization.
  • Exercise sound judgment when making decisions.
  • Work overtime as required.
  • Able to meet deadlines as necessary.
  • Effectively work with minimal supervision.
  • Strong Organization and Attention to Detail skills.
  • Good problem solver/creative thinker.
  • “Can‐do” attitude, pro‐active and resourceful.
  • Highly proficient in MS office applications: Word, Excel, Power Point, Outlook.
  • Prior experience using Epicor ERP Software a plus.

Essential Job Responsibilities:

  • Performs invoice preparation, audits and edits pre‐bills, and performs write‐offs when approved by management.
  • Prepares supplemental billing documents, and manages the client billing.
  • Performs customer‐related financial analysis and dispute resolution.
  • Troubleshoots billing problems and offers constructive solutions to billing inquire.
  • Interacts with other departments and performs special tasks to obtain and/or coordinate customer billing information.
  • Run, analysis and send reports
  • Other duties as assigned.

Education, Certifications And Licenses:

  • Associates degree or five+ years of prior billing experience may be substituted for degree.

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Tidel. We provide a competitive salary, medical, dental, vision and life insurance plans. In addition, we offer a 401(k) plan with company match. If you are interested and meet the requirements for this position, please apply. Tidel is an Equal Opportunity Employer, Minorities/Women/Veterans/Disabled and is committed to maintaining a drug-free workplace.

Director of Recycler Sales

Tidel is a leading provider of cash management solutions that empower retail institutions across the globe to better manage their daily cash business, reduce risk, and increase profits.  For over 40 years, customers have relied on Tidel to provide the most innovative and reliable solutions that help secure, optimize, and streamline their cash environment.  For more information, please visit the company’s website at www.tidel.com

Tidel is seeking an experienced Director of Sales for our Cash Recycler business. The DOS will report directly to the Vice President of Sales and will be responsible for sourcing new opportunities and closing sales to achieve assigned regional quotas.  The candidate will have a sales/business development background in one or more of Retail Store Systems, Retail Cash/Treasury Management, Consumer Payment Systems or Store Transformation, as well as a background in Strategic Consulting, Strategic Sales, or customer-facing Product Management.  They will be an expert in the Retail industry, specifically grocery retail, spending the majority of their time working directly with customers and partners leading transformational conversations; as well looking at innovative ways to bring our solutions to the market quickly and effectively.

Working at both business and technical levels within organizations, they will use a consultative, analytical approach and will have an ability to lead and impart global store systems and payments strategy (with a particular emphasis on cash handling processes) and vision both internally and externally.  They will possess a sound knowledge of business industry challenges, change / transformation, and early market (new product/category) entry strategy.  The ideal candidate will also be successful in using deep retail industry insight and knowledge to develop innovative solutions for retailers and other organizations who use Tidel’s offerings.

JOB REQUIREMENTS
KEY RESPONSIBILITIES:

  • Create opportunities by hunting for new clients in the grocery retail space.
  • Responsible for personal revenue contribution for recycler solutions.
  • Work closely with strategic partners in enabling sales resources in assigned territory.
  • May take responsibility for one or more new product/solution initiatives.
  • Become an evangelist for retail cash management solutions in order to drive end user interest and demand.
  • Pipeline building, contribution to thought leadership, participation in driving of demand generation activities.

MINIMUM QUALIFICATIONS: 

  • Minimum of 10 years’ experience selling Cash Management Solutions, Retail Store Systems, Consumer Payment Systems, or Store Transformation technologies.
  • Minimum of 10 years of successful sales experience with consistent quota attainment.
  • Ability to travel up to 75%.
  • Bachelor’s Degree or equivalent work experience.

PROFESSIONAL SKILLS:

  • Ability to be an advisor at both senior business and technical/operational levels.
  • Executive relationship development and management.
  • Ability to articulate the value proposition of Tidel solutions.
  • Ability to understand the technical intricacies of our solutions, and convert and effectively communicate features to benefits.
  • Conduct seminars / speeches / workshops and be recognized as an industry leader.
  • Comfortable at steering transformational, leading edge discussions.
  • Mentoring skills.
  • Negotiation and influencing skills – both externally and internally.
  • Customer management / relationship skills.
  • Business focus with ability to translate features to benefits and understand needs of different stakeholders.
  • Sales savvy.
  • Retail Domain knowledge.
  • Matrixed organizational experience – i.e. internal influence / leadership skills.

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Tidel.  We provide a competitive salary, medical, dental, vision and life insurance plans. In addition, we offer a 401(k) plan with company match.  If you are interested and meet the requirements for this position, please apply.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Mechanical Assembler

Tidel is a leading provider of cash management solutions that empower retail institutions across the globe to better manage their daily cash business, reduce risk, and increase profits. For over 40 years, customers have relied on Tidel to provide the most innovative and reliable solutions that help secure, optimize, and streamline their cash environment. For more information, please visit the company’s website at www.tidel.com.

Tidel is looking for Mechanical Assemblers. The Mechanical Assembler will assemble manufactured products and pack according to specifications, bill of materials and other written instructions or procedures to accurately assemble products.

REQUIRED SKILLS/ABILITIES:

  • Ability to read and understand bill of materials. (BOM).
  • Must be able to recognize parts.
  • Must be able to identify hardware.
  • Detail-oriented and consistent.
  • Works well as a productive member of a team.
  • Previous assembly experience.
  • Basic ability in mathematics, reading, or writing.
  • Drug screen required for position.
  • Some overtime maybe required with little advanced notice. Overtime may include weekends.

EDUCATION AND EXPERIENCE: 

  • High school diploma or equivalent preferred.
  • 1-year previous assembly experience.

PHYSICAL REQUIREMENTS:

  • The production area is climate controlled.
  • Prolonged periods sitting, standing and performing repetitive tasks.
  • Must be able to lift up to 50 pounds at a time.
  • Must have manual dexterity in order to assemble products or machines as directed.
  • Must have excellent hand-eye coordination.
  • Ability to differentiate between colored wires, tabs, and electronic components.
  • Must wear safety equipment.

BENEFITS INCLUDE:

  • Medical, dental, and vision insurance with low employee contribution rates.
  • Paid holidays.
  • Vacation and Personal time.
  • 401k with company matching.
  • Basic life insurance, short and long term disability.
  • Tuition reimbursement available.

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Tidel. We provide a competitive salary, medical, dental, vision and life insurance plans. In addition, we offer a 401(k) plan with company match. If you are interested and meet the requirements for this position, please apply. Tidel is an Equal Opportunity Employer, Minorities/Women/Veterans/Disabled and is committed to maintaining a drug-free workplace.

 

Customer Field Support Manager

Tidel is a leading provider of cash management solutions that empower retail institutions across the globe to better manage their daily cash business, reduce risk, and increase profits. For more than 40 years, customers have relied on Tidel to provide the most innovative and reliable solutions that help secure, optimize, and streamline their cash environment. For more information, please visit the company’s website at www.tidel.com.

Tidel is seeking a Customer Field Support Manager. The Customer Field Support Manager will focus their efforts on supporting key Tidel distributors. Receives moderate supervision; maintains good communication and organizational skills; exhibits accuracy when working with details. Maintain proper liaison between department heads, managers, employees and retailers.

ESSENTIAL JOB RESPONSIBILITIES:

  • Maintain a detailed understanding of all functions of Tidel safe Sentinel and Cash Recycler software and hardware.
  • Develop an understanding of 3rd party software applications that require communications from or to Sentinel or Recycler units and requirements to integrate with Tidel.
  • In conjunction with Tidel Regional Sales Directors, work with end users to insure they understand capabilities of Sentinel and Recycler software and hardware and how Sentinel and/or a Cash Recycler can best be configured to meet their operating requirements.
  • Specification and testing of unique end user system configurations, including requested changes.
  • End user training in groups or at initial site installations.
  • Verification of system configurations at pilot site installations and documentation of final configuration for use in manufacturing.
  • Identification of installation failures for any reason, reporting to QA, analysis of findings and initiation of corrective actions.
  • Develop and understand process maps.
  • Analysis of repetitive service failures identified by key distributors, initiation of corrective action.
  • Support Tidel sales directors as needed for unique opportunities requiring special knowledge, new hardware or software configurations, etc.
  • Level 3 triage support with Tidel Help Desk.
  • Potential on-call support opportunities for additional compensation (for experienced Field Support Manager’s).

KNOWLEDGE, EXPERIENCE AND SKILLS: 

  • Excellent customer service and communication skills.
  • Excellent technical skills, desire and ability to learn software, hardware and communications capabilities of Tidel safes in detail.
  • Understanding of root cause analysis essential.
  • Must be proficient in Excel, Word, Power Point.
  • Understanding of retail processes, particularly cash handling, is a significant plus.
  • Must be able to travel 50% – 75% of the time.
  • Excellent driving record.

EDUCATION, CERTIFICATIONS AND LICENSES:

  • High School Diploma or equivalent required.
  • College degree preferred, training in some technical hardware or software field a plus.

If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Tidel. We provide a competitive salary, medical, dental, vision and life insurance plans. In addition, we offer a 401(k) plan with company match. If you are interested and meet the requirements for this position, please apply. Tidel is an Equal Opportunity Employer, Minorities/Women/Veterans/Disabled and is committed to maintaining a drug-free workplace.